COVID-19: Changes to Service Delivery

Carla Velasquez • March 18, 2020

Changes to the way we service our clients

COVID-19 has challenged the traditional delivery of legal services to clients. The solicitors at Velasquez Legal are dedicated to continuing our important work in representing you in the Local or District Court.  We want to ensure the continuation of work despite the virus, whilst also ensuring the safety of our solicitors. 

From Wednesday 18 March 2020 we will be asking all clients to not attend face to face advice sessions where possible. If a face to face session is required we will be asking you the following two questions: 
  
  1. Have you travelled to, through or from any of the following countries in the last 14 days? Mainland China, Iran, South Korea, Italy (these countries may change subject to advice).
  2. Have you had contact with anyone who you know has a confirmed case of coronavirus in the past 14 days?
  
If the answer to either of the above questions is YES then no face to face service is to be provided and an alternate approach must be provided. This might be via FaceTime, phone or skype.

These changes to service delivery due to COVID-19 are unprecedented, however we hope they will be temporary. The information and our approach to service delivery will likely evolve, and probably rapidly. Our approach, including screening, will be evidence based and we will rely on the advice of the NSW and Commonwealth Health Departments.
 
We will update you if there are any changes to these arrangements.